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Governing | So Many Tweets and Calls, So Little Time: How Governments Can Manage It All

By March 9, 2018 No Comments

When Chicago City Councilman James Cappleman took office in 2011, his staff almost immediately ran into a problem: constituent communication.

It wasn’t an issue of inexperience. Tressa Feher, Cappleman’s chief of staff, had years of experience connecting politicians with their constituents, both in Washington, D.C., and at the Illinois state Capitol in Springfield.

The problem was volume…


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