You’ll wonder how you did it before.

About Romulus

Government workers get more work done with Romulus. They do it in less time, with less overhead, and to more constituent applause using a triple-threat approach that helps with communications, service request management, and reporting.

Romulus centralizes constituent communications into a single, seamless workflow, be that over the phone, email, or social media. It organizes service request management and communications across departments as requests are processed. And once the work is done, it illuminates unseen trends, victories, and issues.

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Constituent communications are varied, arriving via social media, email, phone calls, text messages, and even walk-ins. This drains the time that government workers can spend on any given communication as they jump between platforms. This fractured approach doesn’t reward hard-working government workers with the constituent appreciation they deserve.

With Inbox, government workers can:

Centralize all communications, no matter the source (yes, including text messages), into a single, seamless view.
Reply to communications directly in Romulus, and see replies delivered to constituents through their medium of choice.
Log and archive all communications to and from constituents in Romulus automatically, no matter the source or the time that has passed.

Service Requests

A significant portion of constituent communications turn into service requests, which government workers must track as they are sent to the right departments and processed. Managing service requests through complex channels and keeping constituents up to date on progress creates enormous overhead.

With Service Request Management, government workers can:

Create service requests directly from communications and manage them in a single workflow.
Assign service requests to other workers, email and share them between departments, and tag them so they can be sorted and viewed by type.
Create tasks and reminders to easily keep constituents up-to-date on work progress.

Community Issues

A lack of visibility into communications and service requests means that government workers and leadership can’t report on community issue trends. Communications that don’t turn into service requests—for example, that pertain to legislative or policy issues—can go unseen even when they are useful.

With Community Issues, government workers can:

Create issue comments directly from communications and attach them to reports.
Create issue reports about major policy, governance, and legislative issues facing constituencies.
Obtain all reports out of the box without any complex configuration.

Reporting and Analytics

Since communications and service requests aren’t tallied centrally, government teams can’t demonstrate or see into work performed. This limits recognition of important trends and prevents leadership from seeing strong performances by team members.

With Reporting and Analytics, government workers can:

View and export reports that demonstrate the work that government workers are doing and constituent satisfaction achieved.
Break down communications, service requests, and community issues by time frame.
Analyze how much is getting done, by whom, when, and where.

Using Romulus, teams of government workers delight constituents and get more done.

Nothing slips through the cracks—and constituents notice.

Easy-to-manage communications mean that teams can be responsive to constituents every time, at a fraction of the time and cycles required today.

Constituent services become more manageable and rewarding.

Streamlined service request management allows government workers to shine, increasing productivity and reaffirming the impact of their public service.

Strong work and must-know trends are now visible and actionable.

Out-of-the-box reporting offers instant insights into constituent trends and service performance, allowing recognition of great work and trends to be corrected before they’re problems.

Not your usual vendor. Learn about the Seneca Difference.

Seneca Systems was founded to strengthen the vital bond between the government and its people—and our bold mission requires bold principles to match. Senecans are their customers biggest supporters, and this company was built to realize that every day.

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Learn More About Romulus

Contact Us

+1 (800) 518-8230

333 Bradford St. Suite 270
Redwood City, CA 94063