We live in an age of fractured communication platforms, and every constituent has her own favorite means of getting in touch. Fortunately for you, Romulus handles this vast wilderness on your behalf, and wrestles it into a single communication stream that is easy to manage.
Nowadays, it's critical that municipalities have Twitter and Facebook pages for managing direct outreach to their constituents. Now you can connect these pages and accounts directly into Romulus, so that you can converse effectively with myriad parties without ever leaving the app.
Alexander Graham Bell's first message across the telegraph was "What hath God wrought?", and we're sure this is a sentiment still echoed in the halls of local government when staff members think of the thousands of calls they receive each year. Luckily, Romulus has you covered: by piggy-backing on your existing phone lines, it can directly log and even optionally record phone calls as they come in.
Communications to a city are organized into two categories: service requests and issues. A service request is a unit of work that needs to be performed, and issues are more general concerns facing your city. Constituents often call in needing a pothole filled, or wanting to comment on some new initiative you’ve started. Romulus makes it easy to work on both.
Want to know how your city stands on a particular issue? Need to generate a weekly report of outstanding service requests, grouped by the kind of work being performed? WIth Romulus, nothing could be easier.
Great support is in our marrow here at Seneca Systems, and we’re always available to chat completely free of charge. You'll also receive constant updates to Romulus completely free as well. In fact, we use your feedback to help make the software stronger and more effective for you.